Test Purchase Solutions

Confirm grey market and unauthorized sales with proof you can use

Test Purchases is a managed service add on inside the GreyScout platform. Run marketplace test purchases in more than 140 countries to verify what is being sold under your brand name and get a consistent evidence report for enforcement, channel compliance, and legal review.

Trusted by teams protecting customers, revenue and reputation

Benefits you get from Test Purchases

Move from suspicion to verification. Align brand, commercial, and legal teams around the same facts.

Key benefits:

Confirm grey market diversion and parallel imports with physical verification
Verify unauthorized sellers and reseller networks across marketplaces
Reduce time spent debating screenshots by sharing a consistent evidence report
Support marketplace complaints and escalation workflows with clear documentation
Improve channel compliance and protect authorised distribution revenue

Who uses Test Purchase service and why

Brand owners and brand protection teams

Validate what is being shipped under your brand name and prioritise enforcement action.

Legal teams & in-house coucil

Review consistent evidence and make escalation decisions faster.

Distribution and sales directors

Protect authorised routes to market and address leakage with documentation that supports action.

What you get in the Test Purchase evidence report

Each marketplace test purchase produces a structured test purchase evidence report inside GreyScout.

Included in every test purchase:

Purchase confirmation and proof of purchase documentation
Order confirmation ID
Delivery confirmation and tracking milestones
Seller and storefront details captured at the time of purchase including store names
Photos of the item and packaging
Product identifiers captured where available including barcodes and SKUs
Findings summary with recommended next steps

Optional add ons

Multiple units to confirm patterns across sellers
Cross region or cross marketplace comparisons
Repeat test purchases for priority sellers

Common investigation use cases for Test Purchase

Use Test Purchases to

Confirm grey market sales and channel leakage
Verify unauthorized resellers and unauthorized sellers
Validate suspected counterfeit listings before escalation
Support marketplace complaints and takedown requests
Check product condition risks such as expired, damaged, or tampered goods

How Test Purchase works in the GreyScout platform

Step 1 Select listings and regions in GreyScout platform

From your GreyScout monitoring results, select the priority listings you want to verify and set the target countries. This keeps your test purchases focused on the sellers and regions that create the biggest risk, whether that is grey market diversion, unauthorized resellers, or suspected counterfeit activity.

Step 2 Set purchase rules

Configure the test purchase request inside GreyScout. Define quantity, documentation requirements, and handling instructions so every purchase produces evidence your teams can rely on. This standardises what gets captured, reduces back and forth internally, and makes outcomes comparable across sellers and markets.

Step 3 GreyScout executes the test purchase on your behalf

Once you submit the request in GreyScout, GreyScout agents complete the purchase and capture listing and seller context at the time of purchase. This ties the outcome back to the exact listing you flagged and helps you avoid gaps that often happen with manual, ad hoc buying.

Step 4 Receive your evidence report in your GreyScout workspace

GreyScout documents delivery milestones, item and packaging condition, and product identifiers where available, then publishes the evidence report to your GreyScout workspace. You get a single, shareable record that supports grey market investigation, unauthorized seller verification, and internal review.

Step 5 Take action using GreyScout workflows

Use the evidence inside GreyScout to support marketplace enforcement and takedown requests, strengthen channel compliance, and back supplier or distributor conversations. Workflows keep evidence, decisions, and next steps in one place so you can move faster from verification to action.

Evidence handling and chain of custody documentation

Test Purchases add on is designed for consistent documentation so teams can compare outcomes over time and across regions.

We document consistently:

Listing and seller details at the time of purchase
Purchase and delivery milestones
Photos of product, packaging, labels, and identifiers
Notes on discrepancies linked to grey market diversion, unauthorized sellers, substitution, or tampering

Global coverage for international test purchases

Run international test purchases in more than 140 countries to support grey market investigation and cross border marketplace enforcement.

Works with Online Brand Protection

Use monitoring to find high risk sellers across marketplaces. Use Test Purchases to verify what arrives. Use workflows to drive enforcement.

Test Purchase Service FAQs:

What is a test purchase add on?

A test purchase is a controlled buy of a marketplace listing to verify what arrives and document the purchase and delivery trail, packaging, and product identifiers.

How do test purchases support grey market investigations?

They help confirm diversion and channel leakage by documenting what was shipped, who sold it, and the identifiers and packaging details needed for investigation and enforcement as requested by you.

What is included in the test purchase evidence report?

Purchase confirmation, order confirmation ID, delivery confirmation, seller and store details captured at the time of purchase, product identifiers where available, plus photos of the item and packaging.

Can you run marketplace test purchases internationally?

Yes. Test purchases are available in more than 140 countries.

Which marketplaces do you support?

You can target major marketplaces and ecommerce sites globally. Share your priority platforms and regions and GreyScout will confirm coverage during scoping.

Add Test Purchases to your subscription

Turn marketplace findings into verified evidence. Get faster alignment across brand, commercial, and legal stakeholders.